Privacy Policy for Rona North Group

Table of Contents

Introduction

Rona North Group, comprising Rona Gimli, Rona Teulon, and Rona Dryden, is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your information when you visit our website or interact with our services.

While we do not serve customers in the European Union (EU), we recognize the EU’s General Data Protection Regulation (GDPR) as a strong baseline for privacy standards. We strive to uphold these principles alongside Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and related regulations.

For more information on Canadian privacy standards, please visit the Government of Canada’s GDPR guidance page:
https://ised-isde.canada.ca/site/ised/en/horizon-europe-applicant-resources/general-data-protection-regulation

Information We Collect Automatically

To understand how visitors use our website and improve the online experience, we collect certain non-personal information automatically, including:

  • Aggregated visitor activity such as page views and clicks
  • Browser and device type information
  • Referring websites and search engines
  • Approximate geographic location based on anonymized IP addresses

We have implemented strict measures to protect your privacy in this process:

  • No collection of personally identifiable information (PII) such as names, email addresses, or other direct identifiers through automatic tracking.
  • IP address anonymization and hashing to mask and secure the last segments of IP addresses, ensuring compliance with privacy regulations and preventing identification.
  • No use of cookies or persistent tracking identifiers on your device.
  • Data retention limits: Automatically deleting collected data older than 180 days to minimize storage and protect your privacy.
  • Respect for Do Not Track (DNT) browser settings: We honor your browser’s preference not to be tracked.

All analytics data is stored securely on our own servers and is not shared with third parties or external services.

Information You Provide Directly

When you contact us via email, phone, or through our website’s contact form, you may provide personal information such as your name, phone number, and email address. This information may be recorded in our point-of-sale systems or email conversation histories to assist with your inquiries and transactions.

Please note:

  • These communications and transaction records are governed by separate privacy and data security requirements under Canadian law.
  • We handle this information with strict confidentiality and security measures to comply with applicable Canadian data protection laws.

Media Release and Privacy for Public Content

When featuring individuals or businesses not part of the Rona North Group on our website or on our public channels (Facebook, Instagram, YouTube, and radio) we require a signed media release form. This ensures that all parties understand and consent to the use of their likeness, information, or content in our communications.

In the interests of privacy and safety, we may alter names, dates, and photos before publishing such material. Our approach is to balance the truthful representation of our activities and community involvement with the privacy and security of those we feature. We are committed to respectful storytelling and safeguarding the personal information of everyone who appears in our media.

How We Use Your Information

The information collected automatically is used solely to:

  • Analyze website traffic and usage patterns to improve our website and services
  • Monitor site performance and visitor engagement

Personal information you provide directly is used only to:

  • Respond to your inquiries and provide customer service
  • Process transactions and maintain records as required by law

We do not sell, share, or use your personal data for marketing purposes without your explicit consent.

Your Privacy Rights

You have the right to:

  • Request access to any personal information we hold about you
  • Request correction or deletion of your personal data
  • Opt-out of tracking where applicable
  • Contact us with any privacy-related questions or concerns

Data Security

We implement appropriate technical and organizational safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us via the below telephone numbers or emails.

By using our website, you consent to the practices described in this Privacy Policy.

This policy is effective as of July 2025.